FAQ Frequently Asked Questions
Read our Frequently Asked Questions here below before you open a new support request or contact us. If you cannot find an answer to your question, please don't hesitate to contact us [email protected]
Account registration at Diyhrt.com is required if you want to view and buy our HRT products.
Minimum age required to register is 18, participants under 18 are not allowed to register on the website. Creating an account with false information is a violation of our Terms. Registering an account on behalf of someone who is underage is also a violation of our Terms. If you violate these Terms, we will close your account.
Please use our Registration page to create a new account, you need to verify your age on this page before you can create a new account.
Please contact us if you want to delete your account.
It’s very important that you use your real name, legal name, same as in your ID card when you order. When we send your order as traceable you need to show your ID card when you pick up your order at your local post office. If you use your nickname you might not be able to get it out.
If you add products to your shopping cart and leave the cart, the cart will only be saved if you have finish the second step in the checkout to Confirm & Pay. You can find your previous Shopping cart in the Store -> Orders. In My Orders you can choose to pay for your order or cancel the order.
Yes we do offer discount to our returning customers. You need to purchase at least one product from our store and thereafter you will have the privilege to use our purchase benefits for returning clients when you are logged in.
We offer a wide range of payment option for different countries. You will find your payment option for your country when you are in the checkout.
A European bank transfer to us take normally 1-2 working days. Do remember that the banks are closed for us during the weekend.
When you are logged in, browse to -> Store -> My Details -> Addresses and add your address and country. After that you will be able to see the shipping days and shipping price for your country in the product tab.
Sometime the delivery time can be a few days more. There can always be something that can delay the delivery. But these shipping days is the normal delivery time we have from the post office we send from. Do remember that post office always count delivery days by weekdays, and so do we.
Yes there is an option for that when you are in the cart for delivery choice. In some country there is also an option for non traceable shipping. If you choose this option you will not be able to track your order to your home country. But this delivery option is much cheaper. Which delivery method you should use is entirely up to you. But if you order just a strip of 10 tablets with no box maybe the non traceable delivery method is a good alternative. We will send it in a small envelope and have it delivered straight to your door. And no need to show any ID card.